FREQUENTLY ASKED QUESTIONS

Have a question about Brazil Beauty Supply? Look no further. We’ve gathered a comprehensive directory of our most frequently asked questions, just for you.

I want to become a customer. How do I sign up?
Enrollment is easy and takes 4 minutes. Have a photo of your professional license or business license handy, then begin our online membership BBS.

I have a web profile but cannot Login.
⮚ Reset your password online by using the Forgot Password link on the login page.
⮚ Need a reminder which email you used during registration? Call us for assistance if necessary.

How can I view and download my order history?
Click on the My Account link to access your profile. Order History is available for 2 years.

Credit Card Process
When purchasing with a credit card, we obtain a pre-authorization for the amount. This is not a charge but is meant to ensure funds availability. It’s important you attempt to place an order only once to ensure a single authorization. The amount of time funds is held is determined by your credit card provider.

Your card will be charged the final amount only when shipped. This amount will include any applicable taxes and shipping but will not include non-shipped items.

What is the status of my order?

See My Account > Order History for a detailed recap of all your orders, including tracking numbers for recent orders. We also provide updates for your web orders by emailing the following:

⮚ Order Confirmation emails which show cart contents and order total prior to shipping.

⮚ Order Ship Confirmation emails which show shipped items plus a link to track your shipment.

Returns
All returns or exchanges of product purchased at a Brazil Beauty Supply store must be returned to a store within 30 days unopened and unused, proof of purchase/receipt required. In addition, all returns of product purchased through a sales consultant or online must be returned through your sales consultant or Customer Care within 30 days unopened/unused, proof of purchase required.

Request a consultant
To connect with a Distributor Sales Consultant who can help you with your promotional, educational, retail and other salon needs, email us today contact@brazilbeautysupply.com

Coupons
BrazilBeautySupply.com honors only those coupons established by BBS (Brazil Beauty Supply) through our internal marketing channels, which includes emails from BBS and our marketing partners, the BBS shopping guide, our full-service sales force, or emailed coupon codes redeemable on the website. Any coupon redemption will also be subject to BBS territorial and professional-only distribution restrictions. WE DO NOT honor coupons found on coupon websites. They are not valid.

Shipping Guidelines
Below are our shipping rates, effective May 1, 2022.

A tracking number will be provided within your ship confirmation email so you can track your order during transit. This tracking number will also be displayed within the order history online.

We ship to the contiguous 48 United States, Alaska, Oahu, DC, and Puerto Rico.

If you have a P.O. Box shipping address on file, please contact customer service to update your profile with a physical street address to complete your order.

Cards We Accept
We accept Visa, MasterCard, Discover (US only), and American Express. At this time, we do not accept PIN based debit card or PayPal payments.